Educational wellness content only. Not medical, psychological, or therapeutic services. San Francisco, California, USA.

Refund and Return Policy

Last updated:

1. General Refund Policy

Strainenergybone offers a 30-day money-back refund policy for all paid educational programs and services. If you are not satisfied with your purchase, you may request a full refund within 30 days of your purchase date.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

  • Request the refund within 30 days of the original purchase date
  • Have accessed the purchased program or service
  • Not have violated our Terms of Use
  • Provide your original order confirmation or receipt

3. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your full name and email address
  • Order number or confirmation details
  • Brief explanation of your request

Email your refund request to: info@strainenergybone.world

4. Processing Refunds

Once we receive your refund request:

  • We will verify your purchase and eligibility
  • We will process the refund within 5-7 business days
  • The refund will be issued to your original payment method
  • It may take an additional 1-3 business days for the funds to appear in your account

5. Non-Refundable Items

The following items are not eligible for refund:

  • Free resources or materials
  • Consultation fees if services have already been provided
  • Membership fees for months already completed
  • Purchases made more than 30 days ago

6. Subscription Cancellations

If you have an active subscription or membership:

  • You can cancel at any time with no cancellation fee
  • Cancellation takes effect at the end of your current billing cycle
  • You will retain access to materials through the end of your paid period
  • No refunds for partial months or unused time

7. Refund Exceptions

We may deny a refund request if:

  • The request is made more than 30 days after purchase
  • The purchase was made with fraudulent intent
  • You have violated our Terms of Use
  • The refund was already processed
  • Multiple refund requests for the same purchase

8. Billing Issues and Disputes

If you notice an unauthorized charge or billing error:

  • Contact us immediately with details of the discrepancy
  • We will investigate within 5 business days
  • We will provide a resolution and/or refund if warranted

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For refund-related questions or to initiate a refund request, please contact:

Strainenergybone
428 Mission Street, Suite 620
San Francisco, CA 94105, USA
Email: info@strainenergybone.world
Phone: +1-415-932-5487
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT